We all know how ‘customer service’ is high on the management’s priority list. But how is it handled in practice? Please reply with some of the horror stories on customer service you know of.

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Crazy interview stories

September 23, 2007

 

To assemble some background material for people visiting our website, we’re assembling a list of crazy interview stories. Rather than copying them from the forums of our users, we wanted to get some publicly available stories. Please reply to this post to tell your ‘crazy interview story’.

So, why are we doing this? I am a firm believer that everything a company does or says, the way it handles its customers, the products it makes, the services it sells, the way it advertises is all very much influenced by what the company is, how the company culture is defined. Look back to your past interviews.

So, think, think, think,… what were you asked, and with hindsight, how representative was that for the company?

Thanks for sharing your story!
Reddy

There is some considerable buzz on the blogosphere about Facebook opening its members’ profile data to search engines. This means you really have no way to hide.

Privacy seems such a natural thing for us at RadioCorridor, we even forget to talk about it. But now, we want to make it absolutely clear for our members: whatever you enter on the site (profile data, messages, comments,.. ) remains restricted to the members of your organization. We do not and never will make that information available for search engines, third parties, and so on. Although we are not part of your company or organization, we consider your data as ‘Company Confidential’.

Of course the pressures will be there to open up the site. The network effects coming from connecting the company networks together is tremendous. But we should not fall into the same trap as Facebook. A lot of its members felt betrayed when they did no longer restrict themselves to the campus networks, just to get the subscriber numbers up.

We have some exciting plans for inter-company communication. However, those sections will be clearly marked and it does not mean we can just throw our entire user’s ‘Company Confidential’ and personal data in the open.

Read more on our privacy section on the site. Send us a comment if you like to add something.

Which website? This website!

September 4, 2007

We’re happy to see that we get reviewed by a number of sites. I was contact by the friendly people from the UK’s website http://www.whichwebsite.com.

You can view our review here.

Check them out; they have daily updates on what’s new on the web.

Are we a killer startup?

August 25, 2007

No, it is not us asking that question. We just got reviewed on KillerStartups.com. We don’t know what to expect from it so if you know this company, or have been reviewed by them, please send us your experience. You can read the review on http://www.killerstartups.com/Social-Networking/radiocorridor–Safely-Discuss-the-Job/

One way would be to use our site http://www.radiocorridor.com, because that is exactly what it is made for. I guess you are not surprised by this.

While researching how to promote our site, I came across this interesting blog. This guy has assembled a true goldmine of material all about this very topic. Check it out on http://workblogging.blogspot.com/2005/06/how-to-blog-safely-about-work-and.html

Regards, Reddy.

Our competition

August 18, 2007

Over the past few months, we have come across several sites that do more or less what we do. Also, people want to compare you with sites they know. We had some surprising comparisons like Basecamp and LinkedIn.

Let me list some of the sites we feel are close to what we do.

  • Wurkpal
    It’s a forum site that is designed specifically for people to gossip/complain/etc. about their work environment anonymously. The site takes a guess as to where you are logging in from based on a reverse hostname lookup and tries to direct you to the correct company forum.
  • BossBitching
    A simple but cool site where users can post anonymous comments about their bosses and other users can comment and rate the stories with a slick ajax interface.
  • Overhear.us
    A company grapevine. It lets information spread instantly between coworkers.
  • JobVent.
    Aimed at job seekers and current employees who either want to research a company or leave anonymous feedback about their experiences working at a company.
  • TheFunded
    For entrepreneurs who want to rip into venture capitalists that have turned them down

Although these sites have some similarities to ours, we focus a different audience. We are not into anonymous boss bitching, nor do we want to make internal information visible to the outside world. We do offer people the possibility to post messages anonymously, however this is just a feature. We believe there is much more value in setting up restricted forums within the company walls. In this way, communication is not anonymous, but it is strictly private: private in the company, and private within the forum invitees (if any).

People often want to improve their companies, they like to indicate what is wrong and want to communicate their ideas on how to improve. If there is demand for it, we’ll add specific features for that purpose

Let us know what you think.

Reddy.